Privacy Policy

Effective Date: November 14, 2025

At Elora Skin Care, we respect your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, share and safeguard your data when you visit our website or purchase our products.

1. Information We Collect
We may collect the following types of personal information:

• Information you provide: your name, email address, phone number, shipping/billing address, payment details, purchase history, account username/password.
• Automatic information: device type, IP address, browser type, operating system, pages visited, timestamps of visits.
• Cookies & similar technologies: We may use cookies to recognise you, enhance your experience, track usage and for marketing purposes.

2. How We Use Your Information
We use your personal information to:

• Process and fulfil your orders (payment, shipping, returns).
• Communicate with you about your order status, updates, promotions and marketing (with your consent).
• Improve our website, product offerings and customer service.
• Detect and prevent fraud or other unlawful activities.
• Comply with legal obligations (e.g., tax records).

3. Sharing & Disclosure of Your Information

• We will not sell your personal data to third parties.
• We may share your data with service providers (payment processors, shipping carriers, analytics platforms) who assist us with our operations and must handle your data in accordance with our policies.
• We may disclose your information if required by law or to protect the rights or safety of Elora Skin Care, its users or others.

4. Data Security & Retention

• We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure or destruction.
• We retain your personal information for as long as needed to fulfil the purposes described in this policy or as required by law. When no longer needed, we securely delete or anonymise it.

5. Cookies & Tracking

• We use cookies and similar technologies to distinguish you from other users, improve your experience, and for marketing analytics.
• You can control cookies through your browser settings. However, blocking cookies may affect some functionality of our website.

6. Your Rights
Depending on applicable law, you may have rights to:

• Access or obtain a copy of your personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information (subject to legal exceptions).
• Opt out of marketing communications.
  To exercise your rights, contact us using the details below. We will respond within a reasonable timeframe.

7. Children’s Privacy

• Our website is not intended for children under 16 years old. We do not knowingly collect personal information from children under 16. If you believe we have, please contact us and we will delete such information.

8. International Data Transfers

• As a Bangladesh-based business, some of your data may be stored or processed in servers outside Bangladesh (for example, by payment processors or analytics services). We will ensure appropriate safeguards when transferring data internationally.

9. Changes to This Policy

• We may update this Privacy Policy at any time. We will post the updated version on the website with a new “Effective Date”. We encourage you to check this page periodically.
• If changes are significant, we may notify you via email or on the website.

10. Contact Information

• Elora Skin Care
• Address: Mohammadpur, Dhaka – 1100
• Phone: 01777-352004
• Email: rayanhaque4999@gmail.com